Build & engineering

AI Chatbots & Automation

Chatbots grounded in your own content, and the automation behind them.

How this gets measured

Share of enquiries resolved without a human
Handover rate and time to a real person
Accuracy spot-checked against source documents

Chatbots that answer from your own documents and content, hand over to a human when they should, and automations that remove the repetitive work behind them.

The useful version of this is narrow and grounded — a bot that knows your pricing, your policies and your catalogue. Built with RiverPoint.

What it covers

Grounded chatbot

Answers drawn from your content, with sources, rather than invented.

WhatsApp Business API

The official platform — verification, templates and automation, set up properly.

Human handover

A clear path to a person, because the worst bot is one you cannot escape.

Workflow automation

The repetitive steps between your tools, removed.

Best suited to

Businesses answering the same questions daily
Teams drowning in enquiry volume
Anyone running support on WhatsApp

What happens, and when

1
Content & scopeWeek 1–2
What the bot may answer, and what it must hand over. Narrow and grounded beats broad and confident.
2
Build & testWeek 3–4
Connected to your content, tested against real questions from your own inbox.
3
Live & tuneMonth 2 onward
Monitored against actual conversations, with gaps closed as they appear.

When this is not the right fit

Anyone wanting a bot to replace their support team. It removes the repetitive half; the other half still needs a person.

Tools we use for this

ChatGPT
Claude AI
WhatsApp Business API
Zapier
Make

Delivered with RiverPoint. Development work is built by RiverPoint, the studio we partner with, under one Rexmyze engagement — one point of contact, one invoice, and the code handed to you at the end.

Talk about your project

Tell us the goal. We reply on WhatsApp within 2 working hours.

Questions